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LMG Presents 

Embracing Agile

free webinar series

​ Join us for our Embracing Agile webinar series in Spring 2021.


Museums need to be agile to adapt quickly in these uncertain times in order to deliver a positive visitor experience. Many museums are redesigning their operations and creating new flexible approaches to ensure that their staff, volunteers and visitors are safe and have a positive experience.


This series of webinars will explore practical examples of how museums, galleries and heritage sites can apply agile concepts to care for their collections and meet visitor needs. Whether you are in management, learning or front of house, hear from your peers and learn how you can play a role in adapting to the ever-changing world.

register today


*Please note: All the sessions will be recorded and will be uploaded to LMG's website and social media platforms. The webinar series will be hosted by LMG Committee virtually on Zoom. Zoom link(s) will be sent to attendees who successfully registered by using the above Eventbrite link prior event by email. 


By registering for the webinar series, you agree and acknowledge that you will be contacted by email, in relation to the webinar series you have registered for, ensuring London Museums Group (LMG) can deliver the necessary administrative and webinar-related communications required to complete your successful participation for the webinar you registered for. 

LMG reserves the right to amend the programme and/or cancel the webinar for reasons beyond LMG's control, in which case LMG will do everything LMG reasonably can to let you know.

Questions? Please contact us.

Watch now


Session 1

Transforming The Way We Operate

Daniel Pett, Fitzwilliam Museum and Rebecca Dalley, Shuttleworth Collection joined us to discuss how they used agile principles to remain relevant and viable during 2020. 

Session 2

Enabling Positive Visitor Engagement in an Uncertain World

Dr Dominique Bouchard, English Heritage and Sarah Briggs, Museums Association talk about being innovative and creative to deliver positive visitor experience. 

Session 3

Using Agile For An Individual Growth Mindset


The heritage sector is currently facing some of the most significant  challenges in its history. Dr Zorica Patel, University of Westminster and Steve Gardam FRSA, Roald Dahl Museum join us to discuss using Agile to deal with the increasingly complex problems they may face in this time of uncertainty.

Session 3

Using Agile For An Individual Growth Mindset


25 February 2021

7:30pm-8:30pm GMT


Dr Zorica Patel, University of Westminster

Steve Gardam FRSA, Roald Dahl Museum


The heritage sector is currently facing some of the most significant financial and operational challenges in its history. Many organisations have furloughed staff, frozen recruitment and been unable to engage with volunteers and communities. Learning agility, a mindset that empowers individuals to continually develop and grow, can equip staff to deal with the increasingly complex problems they may face in this time of uncertainty.

Session 4

Fostering Collaborative Practice To



11 March 2021

6:30pm-7:30pm GMT


Dr Etienne Joseph, Hackney Archives

Frances Jeens, Jewish Museum London


Partnerships are even more important for the museum, gallery and heritage sector in uncertain times like these. Collaborating with similar-minded organisations provides a great opportunity for museums to maximise their potential to engage with and inspire their communities.

Experts Panel

Meet our speakers


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Daniel Pett

Fitzwilliam Museum

Dan was previously Digital Humanities lead at the British Museum, where he designed and implemented digital innovation connecting humanities research, museum practice, and the creative industries. In doing so, he has created extensive cross-disciplinary and cross-sector networks. He is an advocate of open access, open source and reproducible research. He holds Honorary posts at UCL Institute of Archaeology and the Centre for Digital Humanities and publishes regularly in the fields of museum studies, archaeology and digital humanities.

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Rebecca Dalley 

Shuttleworth Collection

Rebecca Dalley is Executive Director of Bedfordshire’s Richard Ormonde Shuttleworth Remembrance Trust, an educational charity that exists to promote training and discovery in the knowledge and skills of aviation, automotive and agricultural technology. She took over as the first CEO of the 75 year old Shuttleworth Trust in 2019 and looks after an unbroken chain of heritage aviation engineering and flying skills using a working collection of 42 aircraft, including the world’s only collection of flying Edwardian planes.


Dr Dominique Bouchard

English Heritage

Dr Dominique Bouchard is Head of Learning and Interpretation at English Heritage where she leads award-winning interpretation, contemporary art, learning, digital, publishing, and youth engagement teams across more than 420 historic buildings, monuments and sites, from Stonehenge to Hadrian’s Wall and from Osborne House to a Cold War bunker in York.

She has more than fifteen years’ experience leading exhibitions, public programmes and learning in museums in Hong Kong, Ireland and the UK.


Sarah Briggs

Museum Association

Sarah is the collections development officer for the Museums Association working on the Esmée Fairbairn Collections Fund which supports a range of projects that bring collections closer to people.  She is also co-author of the Museums Association’s Empowering Collections which calls for museums, funders and policy-makers to work together to ensure that museum collections are empowering, relevant and dynamic. 

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Dr Zorica Patel

University of Westminster (Fellow of AHEA)

Dr Zorica Patel is a Senior Lecturer at Westminster Business School where she teaches a range of undergraduate and postgraduate modules for over 15 years. Her prior experience involves running mega-module and her current role is of Employability Director in the School of Organisations, Economy and Society. Zorica is a Chartered Occupational and Registered Coaching Psychologists in the British Psychological Society, where she is also a full member of the Division of Occupational Psychology and the Special Group in Coaching Psychology.  

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Steve Gardam FRSA

Roald Dahl Museum

Steve has been Director of the Roald Dahl Museum and Story Centre since 2015, after five years leading learning at London Transport Museum, where he established the award-winning young people’s programme. Steve has always been driven by public engagement and improving organisations, in roles at Imperial War Museums, the Postal Museum, and London Metropolitan Archives. In his time at the Roald Dahl Museum, he has embraced the highs of Roald Dahl’s centenary celebrations in 2016, and grappled with the challenge of a flood closure in 2018 and now, COVID-19.


Dr Etienne Joseph

Manager, Hackney Archives

Dr Etienne Joseph is the Manager of Hackney Archives and a passionate believer in working with heritage in equitable, co-creative ways. He is a trained Archivist with a professional background spanning the arts, heritage and third-sectors. Etienne’s doctoral thesis and much of his subsequent work has focussed on the notion of the ‘living archive’ - exploring the intersection at which individuals and communities meet archival collections. Etienne sits on the Digital Advisory Group of the Black Cultural Archives and is an Advisory Board Member of the Walter Rodney Programme at the Pluto Educational Trust. 

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Frances Jeens

Jewish Museum London

Frances Jeens is currently the Interim Museum Director of the Jewish Museum London, a post she stepped up into in April 2020, right in the heart of lockdown. Previously, Frances was the Director of Learning and Engagement at the museum for 7 years and has now made learning and partnerships the focus of the museum’s strategy. Frances pivoted the museum to a digital and virtual programme during lockdown with engagement numbers of 80,000 in 2020. Frances also launched the museum sector-leading Virtual Classrooms for schools and shared this digital expertise with over 700 museum professionals to help them set up their own digital programming for the next academic year and beyond.

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Hear from your peers.

Learn how you can play a role in adapting to the ever-changing world. 




Curators: May Ho, Cheryl Smith, Carrie Pickett 

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